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- Dec 21, 2017
- 1 min
The Importance of Remote Support for IT Managed Services
A managed services provider is an outsourced IT management consultant. At Bedrock, our help desk is available to your employees, and our experienced help desk techs will troubleshoot any problem your company is facing - from resetting passwords to troubleshooting networking issues. Remote support allows IT technicians to access a client's computer which can be located anywhere in the world. Remote support applications and software allow techs to assist customers as if they we
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- Sep 19, 2017
- 2 min
Benefits of an IT Managed Service Provider
The term "IT managed services" is used a lot, but what exactly is IT managed services and what are the benefits of an IT managed service provider? Essentially, a managed service provider is outsourcing IT management. Every IT company that uses these phrases has their own concept of what a managed service contract includes, so we'll discuss a few of the specific benefits we offer to our clients! 1. Chaos to Clarity When our client's first partner with us, they usually are expe
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