The term "IT managed services" is used a lot, but what exactly is IT managed services and what are the benefits of an IT managed service provider? Essentially, a managed service provider is outsourcing IT management. Every IT company that uses these phrases has their own concept of what a managed service contract includes, so we'll discuss a few of the specific benefits we offer to our clients!
1. Chaos to Clarity
When our client's first partner with us, they usually are experiencing downtime on a consistent basis. The downtime is incredibly stressful for them, the staff, and their customers. Using our proactive approach to managing your IT environment, we make significant changes that lead to dramatically more uptime. And, if there is ever an issue, we are available 24x7x365!
2. Cost Savings
Our clients gain access to a fully staffed IT department including help desk technicians, network administrators, and a dedicated chief information officer – all at a fraction of the cost and hassle of staffing an IT department. Our agreements are a fixed monthly fee and any issues that you experience are covered under this agreement. It does not matter how many times your employees have called into our help desk or how many hours we have spent on site resolving problems; it’s the same price every month.
3. Focus on what you do best; leave the tech to us!
Tired of spending your time worrying about if you're vulnerable to the latest cyber security breach, trying to find the right program to buy, or fixing your employees printer which isn’t working again? By partnering with us as a managed service client, we can take care of all of these issues for you. You can devote your time to operating your business. Your dedicated Chief Information Officer meets with you on a regular basis to help align your technology with your business goals. We truly get to know your vision for your business, research possible solutions, complete a cost analysis, and will recommend the best option for your businesses specific needs.
4. Proactive Maintenance
We have found that using a proactive approach to our client’s technology infrastructure leads to significantly fewer issues for them. Performing a thorough review of your entire IT environment is one of the first steps we take –we compare your environment against a list of 250+ industry standards to identify critical issues. In addition to the annual review, we also complete a monthly assessment of your organization that concentrates on password management, backup and disaster recovery, examining health reports, and vulnerability scanning. The last step to our proactive method is daily monitoring. We install monitoring agents on all of the workstations and servers throughout your organization. This aids us in identifying and eliminating any potential threats to your organization before they become an issue.
You can learn more about Bedrock Technology’s unique approach to managed services and how we can help your business here.